Module 2: Relationships
In this module, you’ll learn about how to build a relationship with your clients, customers, your team – and yourself.
Depending on the nature of your business and your number of clients, the impact of having just one leave can be devastating. People thrive when they’re in a good relationship, professional or otherwise.
When it comes to your professional relationships, taking the time to show that your relationship is important is good for your career’s success. This relationship grows stronger, with every client visit. From regular client visits, we become very familiar with our clients. And we learn about one another. Their relationship grows stronger and in no time at all, our clients are telling us very personal information.
Some clients will expect a more informal and friendly approach, whilst others will want you to remain distant and detached from anything about them other than their work. As a general rule, it’s best to let the client set the level of personal interaction that they’d like and respond accordingly.
1. Relationships
CLIENT RELATIONSHIPS
In this module, you’ll learn about how to build a relationship with your clients, customers, your team – and yourself.
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2. 5 Ways to Love Yourself
A RESOURCE TO LEARN HOW TO LOVE WHO WE ARE… BECAUSE WE ARE ALL UNIQUE.
Bodies come in all shapes and sizes, but rarely are they all accepted by society. Too many of us are self-conscious and self-critical, and we all see flaws in ourselves. The worst things we can do are make comparisons to and assumptions about others. Perhaps we don’t think another person is justified in his or her complaints because, “At least they are thin,” or “At least they have curves.” We all need to learn to love who we are because we are all unique; there is no perfect body. Here are five ways to help you learn to love yourself, no matter your size.
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3. Your Personality Means Your Success
YOUR PERSONALITY MEANS YOUR SUCCESS
Discover the different personality types and take the Briggs Myers test to see which type you are. It’s an eye-opener! When you know more about your personality, you can make sure the image you project is positive.
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4. Self-Image Quiz
A RESOURCE TO LEARN HOW TO LOVE WHO WE ARE… BECAUSE WE ARE ALL UNIQUE.
Bodies come in all shapes and sizes, but rarely are they all accepted by society. Too many of us are self-conscious and self-critical, and we all see flaws in ourselves. The worst things we can do are make comparisons to and assumptions about others. Perhaps we don’t think another person is justified in his or her complaints because, “At least they are thin,” or “At least they have curves.” We all need to learn to love who we are because we are all unique; there is no perfect body. Here are five ways to help you learn to love yourself, no matter your size.
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5. Seeing Goodness in Others
SEEING GOODNESS IN OTHERS
Seeing goodness in others is practiced in many cultures and praised by many, including the DalaiLama and Nelson Mandela. The method presented here was adapted from a practice created by Jack Kornfield called Seeing The Secret Goodness, and a practice by James Baraz, titled Looking for Joy.
A brief exercise you can do for when you meet new people.
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5. Strengths & Weaknesses
IDENTIFYING STRENGTHS AND WEAKNESSES
Relationships are easy until there is emotional turmoil. This is the same whether you are at work, or in your personal life. When you can change the interpretation in your mind you can change your emotions and shift the emotional quality of your relationships.
When you can change the emotions in your relationships, you open up entirely new possibilities in your life. Having a clear understanding of your thought and behavior patterns helps you to understand other people.
This ability to empathise facilitates better personal and professional relationships.
6. Effectively Handling Drama
EFFECTIVELY HANDLING DRAMA
Are you experiencing ongoing dramas in your workplace? Do you need to learn how to effectively manage staff conflict? You are not alone.
Unfortunately, every workplace in every industry is rife with bickering employees. With a sprinkling of different personalities, ages, races, religion, there are sure to be some basic disagreements. Throw in a pinch of competition, a handful of stress, and a busy schedule, and you have the perfect environment for growing drama and salon staff conflict.
Use this go-to resource when things get out of hand in your workplace. Turn drama into dreamy and keep your staff, clients and your bottom line happy.
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7. 13 Tools for Resolving Conflict
13 TOOLS FOR PROBLEM SOLVING
An in depth look at both sides of a problem and how to get the best outcomes. It is inevitable. It is going to happen whenever you have people with different expectations. This makes conflict management critical, whether avoiding arguments, disputes, lasting conflict or ultimately, litigation.
Conflict can be avoided if steps are taken early in a discussion to diffuse anger and facilitate communication, and it can be resolved by applying a series of thoughtfully applied steps. As a full-time mediator and trainer in the fields of negotiation and conflict resolution, I see conflict in its final stages – full blown litigation or on the verge of it in pre-litigation mode. What I have learned in seeing these disputes for 10 years is that most of them could have been resolved in the earliest stages if the people involved applied some of the skills that mediators use to resolve conflict.
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8. 7 Steps for Effective Problem Solving
7 STEPS FOR PROBLEM SOLVING IN THE WORKPLACE
Easy and practical steps to solve problems that crop up in the workplace.
Problem-solving and decision-making. Ask anyone in the workplace if these activities are part of their day and they answer ‘Yes!’ But how many of us have had training in problem-solving? We know it’s a critical element of our work, but do we know how to do it effectively?
WHEN FACED WITH A PROBLEM
People tend to do three things when faced with a problem: they get afraid or uncomfortable and wish it would go away; they feel that they have to come up with an answer and it has to be the right answer; and they look for someone to blame. Being faced with a problem becomes a problem. And that’s a problem because, in fact, there are always going to be problems!
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